Return & Refund Policy

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1. Return Eligibility

  • Returns are accepted within 30 days from the date of delivery (unless otherwise specified).
  • Products must be in original, unused, and resalable condition, with all original packaging, parts, and accessories.
  • Custom, made-to-order, or non-standard items (e.g. custom sizes, special finishes) may not be returnable—unless defective or damaged.

2. Return Process

  1. Contact us at info@worldmanufacturing.com or call (800) 722-3539 to request a Return Merchandise Authorization (RMA).
  2. Provide your order number, product(s) to be returned, reason for return, and any photos if the item is damaged or defective.
  3. Once approved, we will send you the return shipping instructions and RMA number.
  4. Pack the item securely in its original carton or equivalent packaging.
  5. Ship the item back within 7 days of RMA issuance (unless otherwise arranged).

3. Return Shipping Costs

  • For returns due to defects, damage, or shipping errors, we will cover return shipping costs.
  • For buyer-initiated returns (e.g. “changed mind,” wrong size), the customer is responsible for return shipping costs, unless otherwise agreed.
  • We recommend using a trackable shipping method and purchasing shipping insurance—CoolCurtain is not responsible for items lost in transit back to us.

4. Inspection & Refund

  • Once we receive the returned item, we will inspect it.
  • If the return meets the eligibility criteria, we will process your refund (minus any applicable restocking fees) within 7 business days.
  • Refunds will be issued to the original payment method used at purchase.
  • Shipping costs paid at the time of purchase may not be refundable (unless return is due to our error).

5. Restocking Fees

  • A restocking fee (e.g. 10–25%) may apply to returns of non-defective items to cover inspection, repackaging, and handling.
  • Custom or special-order items may incur a higher restocking fee or may be non-returnable (confirm in advance).

6. Exchanges

  • If you’d like to exchange an item for a different product, size, or color, follow the return process above.
  • Place a new order separately; once your return is processed, your refund will be issued and you may reorder.

7. Defective or Damaged Items

  • If you receive a defective or damaged product, notify us immediately (within 48 hours preferred), with photos and a description.
  • We will arrange for repair, replacement, or refund (including return shipping at our cost).
  • In some cases, we may request the return of the defective piece or ask for photo/video proof in lieu of return.

8. Cancellation Policy

  • If you wish to cancel an order, contact us as soon as possible.
  • If your order has not yet shipped, we will cancel and fully refund your payment.
  • If your order has already shipped, you must follow the return process once it arrives.

Notes & Disclaimers

  • The policies above are subject to change; your order will be governed by the version in place at the time of purchase.
  • For questions, clarifications, or special requests (especially for large industrial orders), please contact us at info@worldmanufacturing.com or (800) 722-3539.
  • These policies are intended to be consistent with applicable consumer protection laws; however, they do not constitute legal advice—consult your legal counsel to ensure compliance with state or federal regulations.
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